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BAG

FAQ

WHAT PROTECTIVE MEASURES ARE YOU TAKING FOR COVID-19?

The health and safety of our community is our top priority. We have implemented several company-wide safety measures for the protection of our employees, partners, and customers. We continue to closely monitor the evolving covid-19 public health guidelines.

The following health and safety measures have been implemented in all our stores:

  • Reduced store occupancy
  • Floor markers to illustrate proper social distancing
  • Touchless hand sanitizer dispensers available for customer use
  • Increased cleaning and disinfecting of frequent contact surfaces
  • Cleaning and disinfecting of cash desks and payment terminals after each use
  • Contactless and digital payments available
  • Team members and customers are required to wear appropriate masks or face coverings
  • Change rooms are temporarily closed

WHEN WILL MY ORDER ARRIVE?

Please allow up to 5 business days to verify and process your order and between 5-10 business days for delivery. You will receive an email notification once your order has shipped.

Orders placed over the weekend or on holidays will begin processing the next business day.

Please visit our shipping page for additional information and estimated delivery times.

WHAT IS YOUR RETURN POLICY FOR ORDERS PLACED ONLINE?

Due to limited quantities and high order volume, we cannot make changes to an order once it has been placed. All sales are final.

CAN I CANCEL OR MODIFY AN EXISTING ORDER?

Unfortunately, we cannot make changes to an order after it has been placed.

Please carefully review your order prior to completing your purchase.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept Visa, Mastercard, American Express, Applepay, and Googlepay.

I AM HAVING ISSUES CHECKING OUT. WHAT DO YOU SUGGEST?

Please ensure that the billing address is consistent with your bank’s records. Otherwise, you will need to contact your bank/credit card provider as we cannot resolve credit card issues on our end.

HOW DO I CHECK MY OVO CREDIT BALANCE?

If you have an account, simply log in. You can check your balance from the main account page. Click here to create an account or login.

If you checked out as a guest, you can check your balance here

Please note that this credit cannot be used in store.

WHAT CURRENCY ARE YOUR PRICES IN?

Orders placed by customers residing in Canada will be charged in Canadian Dollars (CAD).