CONTACT
Only questions related to issues with an order will be responded to. For all other questions please refer to our Terms and FAQ's.
Please note, we are currently experiencing extreme volume. We apologize for the major delay as we are working quickly as possible to fulfill your order.
We greatly appreciate your business and thank you for your patience.
infocanada@octobersveryown.netRETURN POLICY
All sales are final. No refunds or exchanges will be permitted.
TERMS
Terms of Use
Return Policy
All sales are final. No refunds or exchanges.
Terms of Use
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
Use of Our Site and Improper Activities
You may only use the octobersveryown.net website for personal shopping purposes. You may not transmit, post, publish, reproduce, or otherwise upload or distribute information or other material which is protected by copyright, or other intellectual property right or otherwise use our site in a manner which is contrary to law, including the posting or transmitting of any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component.
Copyright & Trademarks
All content of our website including text, graphics, logos, button icons, images, and software, is the property of October’s Very Own Merchandising and is protected by Canadian, United States and international copyright laws. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with octobersveryown.net. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.
“October’s Very Own”, the octobersveryown.net domain name, the logos, graphics and button icons used on our site and all graphics and designs shown or displayed in our merchandise including the “October’s Very Own” designs and OWL designs are trademarks and of October’s Very Own IP Holdings used under license by October’s Very Own Merchandising.
Secure Processing
Octobersveryown.net uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
Privacy
Octobersveryown.net respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.
Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
DUTIES AND TAXES
FOR ORDERS SHIPPED WITHIN CANADA, THE UNITED STATES OR MEXICO
In accordance with NAFTA, orders placed by and shipping to residents of the NAFTA countries (Canada, the United States, or Mexico) are exempt from paying customs duties on any merchandise made in any of the NAFTA countries.
Applicable HST or Provincial Sales Tax is charged to those orders shipped within Canada.
All customers in the United Sates and Mexico are responsible for any Sales Tax based on the shipping destination.
INTERNATIONAL ORDERS (OUTSIDE OF NORTH AMERICA)
Shipping and handling charges for overseas orders are based on the destination country and the merchandise you order.
Please note: the prices we quote do not include any import/customs duties and tax charges applicable to your order.
WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS AND/OR DUTIES & TAXES APPLIED TO YOUR ORDER.
You are personally responsible for paying these fees upon receipt or delivery of the order. A general guideline to follow when estimating these fees should be to calculate 20% of the total dollar amount of the items ordered. However, this is just a guideline as the actual fees will vary based on the country you are in.
Please check with your local Customs Department for more detailed information on how to estimate these additional charges.
SHIPPING
FREE HOLIDAY SHIPPING ON ORDERS OVER $200
See below for prices and delivery times. Due to high volume, please allow an additional 5-10 business days on top of delivery times for order processing and verification.
Please note that select merchandise may have a higher shipping cost. These costs will be specified on the product page.
| Region | Rate | Estimated Delivery Time |
|---|---|---|
| Canada | $15 CAD | 5-10 Business Days |
The delivery times are only estimates and orders may experience delays during periods of high traffic.
Please check back with us periodically for any updates regarding our shipping policies.
Please note that we do not ship to P.O. Boxes.
FAQ
When will my order arrive?
Due to high volume, please allow 5-10 business days for order processing and verification and 5-10 business days (depending on your shipping destination) for delivery.
Any orders placed on the weekends or holidays will be processed on the next business day.
Please visit our Shipping Page for additional information for estimated delivery times.
I just placed an order, can I cancel it?
Unfortunately once an order is submitted, changes can not be made. Please carefully review your order and read/agree to our Terms prior to completing your purchase.
I emailed customer service, how long will it take them to respond?
Our customer service team aim to respond to your concern as quickly possible. Please allow 24-48 hours for a representative to contact you.
During releases, please anticipate a slightly longer response time. To avoid any confusion and added volume, please refrain from sending multiple emails regarding your request.
I placed more than one order. Can you combine them to eliminate multiple shipping costs?
Unfortunately, we do not merge orders. Multiple orders will be shipped separately.
What forms of payment do you accept?
We accept ApplePay, GooglePay, original Visa, MasterCard and American Express credit cards. Unfortunately, we do not accept PayPal, Visa/MasterCard Debit or any other prepaid credit cards at this time.
I tried to place an order and my credit card declined or gave me an error.
Please contact your financial institution or credit card company for further assistance as this error cannot be resolved on our end.
May we also suggest trying a different web browser — i.e. Safari or Google Chrome, etc.
Why do my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
I placed an order and received an email saying the item(s) were out of stock.
Due to high traffic, occasionally items may be sold before our web store inventory can be adjusted. Full refunds will be issued for items we cannot fulfill. We apologize for any inconvenience this may cause.
What currency are your prices in?
Orders placed by customers residing in Canada will be charged in Canadian Dollars.
Am I responsible for the Taxes and Duties added to my order?
That is correct. We are not responsible for any import/customs and/or duties & taxes applied to your order.